Job opening detail :
General Manager
posted: June 11, 2021
Offered by:
kn literary arts
2 weeks paid vacation
Full Time
(Virtual), CO
What We’re Looking For in a General Manager:

Our business is poised for great expansion. The market for the author services we offer is getting bigger every year. We are looking for a hands-on Integrator to actively run our business operations, including finances, staff management and services. The ideal candidate has 5+ years’ experience managing a small to midsize company or equivalent, with an emphasis on sales and marketing, and is eager for the opportunity to take ownership in growing a $1.5m business to the mid-seven figures. Online marketing and direct sales experience are big pluses, as is an MBA.

- Financial Health: Profitability of the business at or above 15% and top-line revenue is growing 20% year over year.
- Team Management: All divisions are staffed with the right people in the right roles, performing their jobs with excellence.
- Operations: Internal systems are improved, updated and ready for significant growth in client flow.
- Business Development: Self-publishing services division is bringing in 20% or more of company revenue, lead gen is diversifying, and marketing efforts are profitable.
- Customer Service: Clients are happy and client issues are minimized; those rare issues that arise are dealt with quickly and effectively with minimal impact on company finances.
- Sales Improvements: Sales conversions are improving measurably over time.

- Manage daily operations of the business, in line with Founder’s vision.
- Provide leadership and direction to entire organization.
- Take responsibility for financial health and growth of the business, including creation and implementation of a 3-year business development plan to achieve profitability and revenue growth as
outlined in KPIs above.
- Assure that the quality of our services is maintained and improved.
- Oversee and approve hiring of all new team members.
- Optimize business structures for greatest efficiency and sustainability as the company grows.
- Oversee all operations-related vendor relationships including financial, legal, insurance and HR.
- Oversee and resolve client and/or vendor challenges in the rare circumstances where they arise.
- Set up the business for growth to the next level.

Qualities and Qualifications:
- A Resident of Colorado.
- Deep understanding of business management: 5+ years of experience managing a small company or large department at a larger company, or equivalent.
- Understanding of, and passion for, business-building: Eager for the opportunity to grow a $1.5M company to $5M, and the exhibited ability to do so.
- Process and systems oriented: Has experience upleveling company systems to improve efficiency, effectiveness and profitability.
- Exceptional at personnel management: Depth of experience with hiring, internal conflict management, and firing. Ready to step in and assist team members as needed to get the job done.
- Growth-minded: Eager to assess new business opportunities and oversee expansion into new markets.
- Proactive, high-level communicator: Exceptional communication, self-understanding and the willingness to take personal responsibility. Steady, thoughtful, thorough and experienced in the face of
- Self-starting and available: Dependable about time and completing tasks/responding to inquiries throughout the day, and to stay connected to all members of the team on a daily basis.
- Excellent written and verbal skills: We are an editorial company and seek a candidate whose written communication reflects an above-average attention to detail (i.e., minimal errors).
- Professional and relational approach: We are a company that values open communication, mutual trust and work-life harmony inside a context of professional responsiveness.
- Up to date home office: Has computer (with camera) and smartphone as well as high-speed wifi. Familiarity with technological systems such as Google Suite, Slack, QuickBooks Online and Insightly (or similar CRM system) is a plus.

What We Offer:
- The opportunity to steer a stable organization toward growth in a market with enormous untapped potential
- Warm, mission-driven company culture
- Flexible, virtual work environment
- Good work for grateful clients

To find out more about us, visit
About Our  
kn literary is a mission-driven, woman-owned company focused on helping aspiring authors get their transformational wisdom into book form. Our underlying mission is to help magnify positive change in the world around us, through the medium of books. We are seeking an experienced General Manager to oversee the daily operations of the company while upleveling all internal structures to prepare for the company’s next level of growth into the mid-seven figures.

We have multiple bottom lines:
- Good finances keep the company going.
- A happy, self-actualized team can focus on the company mission.
- Delighted clients beget more clients, which begets more positive impact.

We strive to over-deliver in terms of service quality, responsiveness to client inquiries, and building genuine relationships with our customers that continue even when the project is complete.
Kelly Notaras
To apply, please send cover letter detailing your interest, your resume, and three references.
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