Job opening detail :
Client Relations Manager (Two Rivers)
posted: June 21, 2018
Offered by:
Ingram Content Group
Health; Dental; 401K; Bonus
Full Time
New York, NY
Do you have sales or marketing experience in the publishing industry? Do you enjoy managing relationships? Are you highly organized and an excellent communicator?

Ingram Content Group (ICG) is currently recruiting for a Client Relations Manager (Two Rivers) to join our publishing services distribution team in New York. This individual serves as the primary point of contact between Two Rivers (TR) and assigned client publishers. This Manager leads the ongoing business relationship, liaises with the rest of the company to support the needs of the publisher, offers consultation to the publisher based on industry experience, and advises them on the tools available through ICG and the broader industry to maximize their success. This includes but is not limited to guidance on: appropriate and consistent sales materials, sales cycle timelines, relevant aspects of marketing and sales, implementing an e-Content strategy, and guidance on print services. Also, the Client Relations Manager leads meetings with client publishers and provides constructive feedback. Finally, this role maintains client satisfaction exemplified by being publisher focused and responding with a sense of urgency.

Essential Duties:
• Develops and maintains profitable and successful relationships with Two Rivers client publishers.
• Serves as liaison between assigned client publishers and the Ingram organization.
• Includes, but not limited to, formal and informal communications, evaluating client expectations and Ingram’s ability to meet those expectations, and forming strong interactions with all levels within the publisher.
• Conducts business reviews with assigned publisher clients.
• Develops client-specific agenda and objectives; prepares appropriate reports; discusses client’s current/year-to-date business; communicates changes in policy/procedure, explains benefits and requirements; discusses any concerns; and commits to a follow-up plan.
• Stays abreast of client activities – sales and returns, customer trends, issues, successes, market responses, and projections for future business, etc.
• Presents reports during client review meeting with Two Rivers leadership and sales.
• Manages the clients’ sales cycles as they pertain to Two Rivers.
• Assists clients in meeting deadlines. Participates in IPS sales conference
• Operates as the expert for all things pertaining to assigned clients.

Minimum Preferred Qualifications

We would like our talented associate for this role to have at least these minimum skills & experience:

• Bachelor’s degree or year-for-year directly related experience in account management
• 4 years book industry (distribution, sales, marketing) or client management experience
• 1 year experience with MS Excel and Word

Preferred Qualifications

We’d be excited to hear if you also have the following experience:

• Project Management experience
About Our  
The world is reading and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

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