Job opening detail :
Customer Service & Community Assistant
posted: Feb. 6, 2018
Offered by:
Health, Dental, 401K
Full Time
Remote, NY
Are you passionate about interacting with a community of book advocates and helping to build pre-publication buzz for new books? NetGalley is looking for a full-time Customer Service & Community Assistant to handle online customer support, community moderation, and administrative tasks across two of our platforms ( and This role coordinates with the internal Community Management team.

The NetGalley team works remotely from 9am-5pm Eastern time. This employee will need to be located in the US with a home office and be able to work collaboratively and effectively in an independent setting with virtual communication.

Required Skills:

• 2+ years of professional administrative and/or customer service experience.
• Excellent verbal & written communication skills.
• Demonstrates strong customer service social skills such as empathy, patience, advocacy and conflict resolution.
• Familiarity with NetGalley is strongly preferred.
• Experience moderating social or online communities.

Attributes of Ideal Candidate:

• Enthusiastic and professional, under all circumstances.
• Extremely organized and highly detail-oriented.
• Adept at prioritization, juggling multiple tasks, and meeting deadlines.
• Digital-savvy with an understanding of current reading devices (and always willing to learn).
• Publishing or other book-industry background or education.
• Passionate about providing top-notch customer service and upholding our position in the industry as professional, friendly, helpful, and knowledgeable.
• Extra consideration will be given to candidates who have a professional working fluency in Spanish (to handle Spanish-language support and communications with our community).
• Experience using Zendesk or similar customer service software or help desk interface.
To apply, please use this online form to submit your cover letter and resume:
Job #:
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