Publishers Lunch Newsletters FAQ
Questions
1. Should I get your e-mails automatically, or do I need to sign up somewhere?
2. I used to get your mail and then it suddenly stopped. What gives?
3. I did what you suggested in FAQ #2, but I'm still not getting it. What else can I try?
4. What's weird is that I get the nightly deals fine, but Lunch Deluxe stopped coming. Why is that happening?
5. How do I change the e-mail address to which Lunch Deluxe is sent?
6. I've missed certain back issues of Lunch Deluxe or Lunch Weekly. Can you send them to me?
7. Whenever I click on a link in Lunch Deluxe to a Publishers Marketplace page (such as Deals or Automat), I'm taken to a Log-in page, but I can't log in. How do I fix this?
8. I unsubscribed from the Lunch Deluxe e-mail, but you are still charging me a membership fee. Why am I being charged?
Answers
1. 

Should I get your e-mails automatically, or do I need to sign up somewhere?

If you are a new member, you should begin receiving the Lunch Deluxe newsletters you opted into within one working day after signing up.

Existing members may change their e-mail address and newsletter preferences in the "newsletters" section of their Account page. Changes will take effect immediately, beginning with the next mailing.

2. 

I used to get your mail and then it suddenly stopped. What gives?

Check with your Internet provider, technical department, and/or any mail filtering/blocking software you might use, and thoroughly search any bulk mail or spam folders you may have. (Note that searching your own personal spam folder is usually not enough; your company mail provider and even your Internet provider can filter or block mail before it ever gets to your individual email client.)

We recently switched to a new mail service, so make sure they are allowing mail from the sending address daily@publisherslunch.com (dedicated IP address: 173.236.20.10).

And please note, Lunch Deluxe is posted to PublishersMarketplace.com at the same time it is mailed, and every issue is archived there as well. Click the "lunch news blog" tab on the left, or go directly to:
https://lunch.publishersmarketplace.com/

If you use an RSS reader (or can follow RSS feeds within your browser), you can add this feed for Publishers Lunch Deluxe:
https://lunch.publishersmarketplace.com/feed/

If you need some help with RSS feeds, consult our RSS help page:
http://www.publishersmarketplace.com/help/rss.cgi

3. 

I did what you suggested in FAQ #2, but I'm still not getting it. What else can I try?

You can e-mail us at lunch@publishersmarketplace.com and we'll check your record to make sure it's live in the mail database and correct. Sometimes if you use a mail autoreply for more than a couple of days, the system thinks your address is no longer live and stops mailing you.

To the best of our knowledge, popular web-mail services such as Yahoo and Gmail will never block our mail, but they can put it in the bulk/spam folder on any given day, even if they usually let it through.

Yahoo will let you create a "filter" in which you tell it to always put Publishers Lunch and Lunch Weekly into your inbox. Go to: Options > Management: Filters.

Gmail lets you create a "filter" that will "star" the mail (or other actions that you can specify). Go to: Settings > Filters.

4. 

What's weird is that I get the nightly deals fine, but Lunch Deluxe stopped coming. Why is that happening?

To fix this, and in general to select which newsletters you'd like to receive, head to your Account page and update your newsletter settings.

5. 

How do I change the e-mail address to which Lunch Deluxe is sent?

Visit your Account page and click the "change" button next to your e-mail address in the "newsletters" section.

6. 

I've missed certain back issues of Lunch Deluxe or Lunch Weekly. Can you send them to me?

ALL daily and weekly issues are archived by date in the Publishers Lunch Deluxe archive. Just click the "lunch news blog" tab on the left, or go directly to:
https://lunch.publishersmarketplace.com/
to view any issues you may have missed (and to search throughout our archive).

7. 

Whenever I click on a link in Lunch Deluxe to a Publishers Marketplace page (such as Deals or Automat), I'm taken to a Log-in page, but I can't log in. How do I fix this?

If by "can't log in," you mean (a) that you're getting an error message that your user name or password is incorrect, or (b) that you have forgotten your user name or password, then you should complete and submit our Password Reset form, and we'll send a reset link to the e-mail address we have on file.

Otherwise, if your log-in isn't rejected but simply doesn't log you in, then you're experiencing one of two problems. Either (a) your Web browser is not accepting "cookies" from Publishers Marketplace; or (b) your e-mail program and/or Web browser is not properly handling the links in Lunch Deluxe.

If you receive Lunch Deluxe from our standard e-mail dispatch service (i.e., from lunch@publisherslunchdaily.com), all the links are specially encoded. Your e-mail program should send the encoded link to your browser, and your browser should translate it back into the original link. However, certain browser settings may prevent the proper translation, which will lead to log-in problems.

First, make sure that you're accepting cookies from Publishers Marketplace. Visit our dedicated Log-in page:
https://www.publishersmarketplace.com/login.php   (opens in new window)
Fill in your user name and password, check the "Remember me" box, then click the "log in" button.

Assuming that you entered a correct user name and password, submitting the Log-in form will take you to our Home page. You should see a note that you're logged in at the top of the left column. If you don't see that note, but rather see another log-in form, then the problem is that your browser is not accepting cookies from Publishers Marketplace. To fix that problem, see these two pages:
Log-in Help
Enabling Cookies and JavaScript

Otherwise, if the Home page shows that you're logged in, you have two options. You may either (1) bookmark the Publishers Marketplace pages you visit most frequently (in Internet Explorer, this means adding them to your "Favorites" menu); or (2) change your e-mail preferences to have us send Lunch Deluxe directly from the Publishers Marketplace server, so that the links are not encoded.

For option (2), see FAQ #3, above.

For option (1), use the tabs in the left menu on the Marketplace Home page to view each of the pages you visit most often. Once you're viewing the correct page, use the Bookmarks or Favorites menu to add the bookmark to your browser. Then return to the Home page and repeat as necessary.

Once you're finished, you may view Publisheres Marketplace pages by selecting them from your Bookmarks/Favorites menu, rather than by clicking links in Lunch Deluxe. Since you checked the "Remember me" box when logging in, you won't be asked to log in again for a month (assuming that your browser is accepting our cookies). After a month, you'll need to log in again.

8. 

I unsubscribed from the Lunch Deluxe e-mail, but you are still charging me a membership fee. Why am I being charged?

All of our e-mail newsletters (Publishers Lunch Deluxe, Daily Deals, etc.) are strictly optional benefits of a Publishers Marketplace membership. Unsubscribing from an e-mail list does not affect your membership status.

When you completed the registration form at PublishersMarketplace.com, you were registering for access to the premium features of our Web site, and not just for the optional Lunch Deluxe mail. One may continue to be a Marketplace member, with full access to our Web site, even if one does not wish to receive any of our e-mail newsletters.

And just as you were required to complete a form to establish a Publishers Marketplace Web site account, you must complete and submit a form to cancel that Web site account. We provide a link to the cancellation form on numerous pages at PublishersMarketplace.com.

If you wish to cancel your account entirely, please use the Cancel Your Account form.

If you have any other questions or concerns please write to our Help Desk at help@publishersmarketplace.com.
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