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Help: Browser Cache
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Sometimes, after making changes to your Marketplace Web page, you may still see the old version of the page when viewing the result in your browser. There are two possible reasons this might happen: (1) you did not actually publish (save) the changes to your page; or (2) your browser is showing you an old version of the page from its "cache" rather than the new page from the Internet.

If you are sure you have published the changes to your page (which you are asked to do during the final editing stage), then you can rest assured that other visitors to the Marketplace are seeing the changes you made. The problem is how to make your browser show you the new page.

The first thing to try is to hold down the CTRL (Control) key while clicking your browser's REFRESH (or RELOAD) button. If that doesn't work, or if you're using an operating system other than Windows (e.g., a Macintosh), try holding down the SHIFT key while clicking the REFRESH (or RELOAD) button. One of these keys will instruct most modern browsers to bypass the cache and fetch the new page from the Internet.

If that trick does not work, you will need to clear your browser's cache and/or quit and restart the browser. Sometimes merely quitting (exiting) the browser and restarting it will clear up the issue, if the browser is reading the old page from memory rather from the cache of files it stores on your hard drive.

If quitting and restarting the browser still doesn't work, you will need to take additional steps that depend on the browser. Included below are instructions for Internet Explorer (which is also the AOL browser), Netscape, SeaMonkey (Mozilla), Firefox, and Safari. If you are using another browser, please refer to its help files, which should include a section on browser caching.


Internet Explorer 8 for Windows

To clear your browser cache, follow these steps:

  1. Select "Internet Options" from Internet Explorer's "Tools" menu. ("Internet Options" is also available in your Control Panel, but it's best to open it from within Explorer.)
  2. In the "General" pane, there will be a "Browsing History" section. In that section, click the "Delete..." button.
  3. A "Delete Browsing History" window will pop up. Make sure the "Temporary Internet Files" box is checked. Uncheck the "Cookies" box -- otherwise, your Marketplace log-in will be deleted and you will be instantly logged out. You may check or uncheck the "History" box, depending on whether you want to erase or preserve (respectively) Explorer's record of recently visited pages. Everything else is likewise optional.
  4. Once you've checked/unchecked the appropriate boxes, click the "Delete" button.
  5. After a few seconds, the "Delete Browsing History" window will close. Explorer may then spend another few seconds deleting its cache. Wait until only the "Internet Options" window remains open.
  6. Click "OK" to close the "Internet Options" window.
  7. Close (exit) Internet Explorer.

When you restart your browser and visit your page, you should now see the new version.


Internet Explorer 7 for Windows

To clear your browser cache, follow these steps:

  1. Select "Internet Options" from your browser's "Tools" menu.
  2. In the "General" pane, there will be a "Browsing History" section. In that section, click the "Delete..." button.
  3. A "Delete Browsing History" window will pop up. In the "Temporary Internet Files" section, click the "Delete files..." button.
  4. A "Delete Files" confirmation window will pop up. Click "Yes." A new "Delete Browsing" window may appear, process the deletion, then close. (If you have only a few items in your browser cache, you may not see this "Delete Browsing" window.)
  5. Click "Close" to close the "Delete Browsing History" window.
  6. Back in the "Internet Options" window, still in the "General" tab, under "Browsing History," click the "Settings" button.
  7. A "Temporary Internet Files and History Settings" window will pop up. Under "Temporary Internet Files," make sure the "Never" button is NOT checked. The best setting is "Every time I visit the webpage," which ensures that your browser will always show you the fresh Web page rather than the stale cached copy.
  8. Click "OK" to close the "Temporary Internet Files and History Settings" window.
  9. Click "OK" to close the "Internet Options" window.
  10. Close (exit) Internet Explorer.

When you restart your browser and visit your page, you should now see the new version.


Internet Explorer 5 or 6 / AOL for Windows

To clear your browser cache, follow these steps:

  1. Select "Internet Options" from your browser's "Tools" menu.
  2. In the "General" pane, there will be a "Temporary Internet Files" box. Click the "Delete Files ..." button. Click "OK" in the window that pops up.
  3. In the same "Temporary Internet Files" area, click the "Settings ..." button.
  4. In the window that pops up, make sure the "Never" button is NOT checked. The best setting is "Every visit to the page," which ensures that your browser will always show you the fresh Web page rather than the stale cached copy.
  5. If you want to prevent Explorer from caching pages between sessions (i.e., between exits and restarts), then, at the bottom of the settings window, slide the "Amount of disk space to use" indicator all the way to the left.
  6. Click "OK" to close the Settings window.
  7. Close the Internet Options window.
  8. Close (exit) the browser.

When you restart your browser and visit your page, you should now see the new version.


Internet Explorer / AOL for Macintosh

To clear your browser cache, follow these steps:

  1. Select "Preferences..." from your browser's "Edit" menu (MacOS 9) or "Explorer" menu (MacOS X).
  2. Under "Web Browser" in the left-hand list, click "Advanced." (If you don't see any options under "Web Browser," click the triangle to its left to reveal the options.)
  3. In the "Cache" section, make sure that the "Never" button is NOT checked. The best setting is "Every visit to the page," which ensures that your browser will always show you the fresh Web page rather than the stale cached copy.
  4. Also in the "Cache" section, click the "Empty Now" button to clear your disk cache. Then click "OK" to close the Preferences window.
  5. Quit the browser.

When you restart your browser and visit your page, you should now see the new version.


Firefox 2 or 3 for Windows

To clear your browser cache, follow these steps:

  1. Select "Options..." from Firefox's "Tools" menu.
  2. Click the "Privacy" button at the top of the Preferences window.
  3. In the "Private Data" section, click the "Clear Now..." button.
  4. A "Clear Private Data" window will pop up. Make sure the "Cache" button is checked. Uncheck the "Cookies" box -- otherwise, your Marketplace log-in will be deleted and you will be instantly logged out. You may check or uncheck the "Browsing History" box, depending on whether you want to erase or preserve (respectively) Firefox's record of recently visited pages. Everything else is likewise optional, but for now it's safest to just uncheck everything except "Cache."
  5. Once you've checked "Cookies" and unchecked everyting else, click the "Clear Private Data Now" button. The "Clear Private Data" window will close.
  6. Now, click the "Advanced" button at the top of the Options window.
  7. Click the "Network" tab under the buttons menu.
  8. Click the "Clear Now" button in the "Offline Storage" section.
  9. Click "OK" to close the Options window.
  10. Close (exit) Firefox.

When you restart Firefox and visit your page, you should now see the new version.


Firefox 2 or 3 for Macintosh

To clear your browser cache, follow these steps:

  1. Select "Preferences..." from the "Firefox" menu.
  2. Click the "Privacy" button at the top of the Preferences window.
  3. In the "Private Data" section, click the "Clear Now..." button.
  4. A "Clear Private Data" window will pop up. Make sure the "Cache" button is checked. Uncheck the "Cookies" box -- otherwise, your Marketplace log-in will be deleted and you will be instantly logged out. You may check or uncheck the "Browsing History" box, depending on whether you want to erase or preserve (respectively) Firefox's record of recently visited pages. Everything else is likewise optional, but for now it's safest to just uncheck everything except "Cache."
  5. Once you've checked "Cookies" and unchecked everyting else, click the "Clear Private Data Now" button. The "Clear Private Data" window will close.
  6. Now, click the "Advanced" button at the top of the Preferences window.
  7. Click the "Network" tab under the buttons menu.
  8. Click the "Clear Now" button in the "Cache" section.
  9. Close the Preferences window.
  10. Quit Firefox.

When you restart Firefox and visit your page, you should now see the new version.


Firefox 1 for Windows

To clear your browser cache, follow these steps:

  1. Select "Options..." from Firefox's "Tools" menu.
  2. Click "Privacy" in the left pane.
  3. In the right pane, click the "Clear" button next to "Cache."
  4. Click "OK" to close the Options window.
  5. Close (exit) Firefox.

When you restart Firefox and visit your page, you should now see the new version.


Firefox 1 for Macintosh

To clear your browser cache, follow these steps:

  1. Select "Preferences..." from the "Firefox" menu.
  2. Click "Privacy" in the left pane.
  3. In the right pane, click the "Clear" button next to "Cache."
  4. Click "OK" to close the Preferences window.
  5. Quit Firefox.

When you restart Firefox and visit your page, you should now see the new version.


Safari for Macintosh

To clear your browser cache, follow these steps:

  1. Select "Empty Cache..." from the "Safari" menu.
  2. An "Are you sure...?" dialog will open; click "Empty."
  3. Quit Safari.

When you restart Safari and visit your page, you should now see the new version.


SeaMonkey for all Platforms

To clear SeaMonkey's cache, follow these steps:

  1. Select "Preferences..." from SeaMonkey's "Edit" menu. (On a Macintosh, select "Preferences..." from the "SeaMonkey" menu.)
  2. Under "Advanced" in the left-hand list, click "Cache." (If you don't see any options under "Advanced," click the plus sign or triangle to its left to reveal the options.)
  3. In the "Page in cache is compared to page on network" section, make sure that the "Never" or "Once per session" button is NOT checked. The best setting is "Every time I view the page," which ensures that your browser will always show you the fresh Web page rather than the stale cached copy.
  4. Also in the "Cache" section, click the "Clear Cache" button. Then click "OK" to close the Preferences window.
  5. Close (quit/exit) the browser.

When you restart your browser and visit your page, you should now see the new version.


Netscape 6+ and Mozilla for all platforms

To clear your browser cache, follow these steps:

  1. Select "Preferences..." from your browser's "Edit" menu. (On a Macintosh, "Preferences..." might appear in the "Netscape" or "Mozilla" menu instead.)
  2. Under "Advanced" in the left-hand list, click "Cache." (If you don't see any options under "Advanced," click the plus sign or triangle to its left to reveal the options.)
  3. In the "Page in cache is compared to page on network" section, make sure that the "Never" button is NOT checked. The best setting is "Every time I view the page," which ensures that your browser will always show you the fresh Web page rather than the stale cached copy.
  4. Also in the "Cache" section, click both the "Clear Memory Cache" and "Clear Disk Cache" buttons. Then click "OK" to close the Preferences window.
  5. Close (quit/exit) the browser.

When you restart your browser and visit your page, you should now see the new version.


Netscape 4 for Windows

To clear your browser cache, follow these steps:

  1. Select "Preferences..." from your browser's "Edit" menu.
  2. Under "Advanced" in the left-hand list, click "Cache." (If you don't see any options under "Advanced," click the plus sign to its left to reveal the options.)
  3. In the "Page in cache is compared to page on network" section, make sure that the "Never" button is NOT checked. The best setting is "Every time," which ensures that your browser will always show you the fresh Web page rather than the stale cached copy.
  4. Also in the "Cache" section, click the "Clear Memory Cache" button. Click "OK" in the confirm dialog window that pops up. Then click the "Clear Disk Cache" button. Also click "OK" in the confirm dialog window that pops up.
  5. Click "OK" to close the Preferences window.
  6. Close (exit) Netscape.

When you restart Netscape and visit your page, you should now see the new version.


Netscape 4 for Macintosh

To clear your browser cache, follow these steps:

  1. Select "Preferences..." from your browser's "Edit" menu.
  2. Under "Advanced" in the left-hand list, click "Cache." (If you don't see any options under "Advanced," click the triangle to its left to reveal the options.)
  3. In the "Page in cache is compared to page on network" section, make sure that the "Never" button is NOT checked. The best setting is "Every time," which ensures that your browser will always show you the fresh Web page rather than the stale cached copy.
  4. Also in the "Cache" section, click the "Clear Disk Cache Now" button. Then click "OK" to close the Preferences window.
  5. Quit Netscape.

When you restart Netscape and visit your page, you should now see the new version.


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