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FAQ About the Lunch Deluxe, Lunch Weekly and Daily Deals E-Mails
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Questions
1.  Should I get your e-mails automatically, or do I need to sign up somewhere?
2.  I used to get your mail and then it suddenly stopped. What gives?
3.  I did what you suggested in FAQ #2, but I'm still not getting it. What else can I try?
4.  What's weird is that I get the nightly deals fine, but Lunch Deluxe stopped coming. Why is that happening?
5.  How do I change the e-mail address to which Lunch Deluxe is sent?
6.  I've missed certain back issues of Lunch Deluxe or Lunch Weekly. Can you send them to me?
7.  Whenever I click on a link in Lunch Deluxe to a Publishers Marketplace page (such as Deals or Automat), I'm taken to a Log-in page, but I can't log in. How do I fix this?
8.  I unsubscribed from the Lunch Deluxe e-mail, but you are still charging me a membership fee. Why am I being charged?
Answers
1. 

Should I get your e-mails automatically, or do I need to sign up somewhere?

You should get Lunch Deluxe and Lunch Weekly automatically, within one working day after signing up, if you are a new member, or after changing the address on file from your Account page if you have updated your data. (Lunch Weekly is sent every Sunday night or Monday morning.)

The Daily Deals e-mail is optional, sent every weekday evening, To receive it, click the "your account" tab on the left, and hit the "subscribe" button in the Mail section by the Daily Deals mailing.

2. 

I used to get your mail and then it suddenly stopped. What gives?

Check with your ISP, technical department, and/or any mail filtering/blocking software you might use, and thoroughly search any bulk mail or spam folders you may have.

Make sure they are allowing mail originating from publisherslunchdaily.com, and coming from the sending address lunch@publisherslunchdaily.com (IP address: 67.201.37.165). (If you have opted for Lunch dispatch from the Marketplace server rather than from our standard mailing service, mobileStorm [see FAQ #3], the sending address is lunch@publishersmarketplace.com, and the IP address is 66.132.132.227.) Sometimes putting that sending address in your personal address book can help, too.

And please note, Lunch Deluxe is posted to PublishersMarketplace.com at the same time it is mailed, and every issue is archived there as well. Click the "lunch news blog" tab on the left, or go directly to:
http://lunch.publishersmarketplace.com/

If you use an RSS reader (or can follow RSS feeds within your browser), you can add this feed for Publishers Lunch Deluxe:
http://lunch.publishersmarketplace.com/feed/

If you need some help with RSS feeds, consult our RSS help page:
http://www.publishersmarketplace.com/help_rss.html

3. 

I did what you suggested in FAQ #2, but I'm still not getting it. What else can I try?

You can e-mail us at lunch@publishersmarketplace.com and we'll check your record to make sure it's live in the mail database and correct. Sometimes if you use a mail autoreply for more than a couple of days, the system thinks your address is no longer live and stops mailing you.

To the best of our knowledge, popular web-mail services such as Yahoo and Gmail will never block our mail, but they can put it in the bulk/spam folder on any given day, even if they usually let it through.

Yahoo will let you create a "filter" in which you tell it to always put Publishers Lunch and Lunch Weekly into your inbox. Go to: Options > Management: Filters.

Gmail lets you create a "filter" that will "star" the mail (or other actions that you can specify). Go to: Settings > Filters.

Another great alternative is to try our secondary mail server, which sends Lunch Deluxe right from the dedicated PublishersMarketplace.com server instead of through the larger mobileStorm system. Since we are the only ones who mail through this server, it tends not to get blocked as much. The Marketplace server will not be disabled by autoreplies, so that may work better for you if you use autoreplies frequently.

You can try this option, and switch back and forth between our server and the mobileStorm server, at any time. Click the "your account" tab on the left, and go to the Mail section to change your sending option. It works well for hundreds of members, so please don't hesitate to give it a try. For this option, you can also add the sending address lunch@publishersmarketplace.com to your address book.

4. 

What's weird is that I get the nightly deals fine, but Lunch Deluxe stopped coming. Why is that happening?

That means your ISP or company is blocking mail from our service mobileStorm (which is sending your Lunch) but not blocking mail from the PublishersMarketplace.com server (which is sending your nightly deals).

You should consult FAQ #3 for the solution.

5. 

How do I change the e-mail address to which Lunch Deluxe is sent?

To check the address that's on file and change it if necessary, click the "your account" tab on the left, and then use the link to "edit your contact info/e-mail address." Change the "Private E-mail" address (which is the one we use for Lunch Deluxe), then click "submit" when you are finished. It may take one business day for us to implement the change.

6. 

I've missed certain back issues of Lunch Deluxe or Lunch Weekly. Can you send them to me?

ALL daily and weekly issues are archived by date in the Publishers Lunch Deluxe archive. Just click the "lunch news blog" tab on the left, or go directly to:
http://lunch.publishersmarketplace.com/
to view any issues you may have missed (and to search throughout our archive).

7. 

Whenever I click on a link in Lunch Deluxe to a Publishers Marketplace page (such as Deals or Automat), I'm taken to a Log-in page, but I can't log in. How do I fix this?

If by "can't log in," you mean (a) that you're getting an error message that your user name or password is incorrect, or (b) that you have forgotten your user name or password, then you should complete and submit our Forgotten Password form, and we'll send the correct log-in information to the e-mail address we have on file.

Otherwise, if your log-in isn't rejected but simply doesn't log you in, then you're experiencing one of two problems. Either (a) your Web browser is not accepting "cookies" from Publishers Marketplace; or (b) your e-mail program and/or Web browser is not properly handling the links in Lunch Deluxe.

If you receive Lunch Deluxe from our standard e-mail dispatch service (i.e., from lunch@publisherslunchdaily.com), all the links are specially encoded. Your e-mail program should send the encoded link to your browser, and your browser should translate it back into the original link. However, certain browser settings may prevent the proper translation, which will lead to log-in problems.

First, make sure that you're accepting cookies from Publishers Marketplace. Visit our dedicated Log-in page:
https://www.publishersmarketplace.com/login.php   (opens in new window)
Fill in your user name and password, check the "Remember me" box, then click the "log in" button.

Assuming that you entered a correct user name and password, submitting the Log-in form will take you to our Home page. You should see a note that you're logged in at the top of the left column. If you don't see that note, but rather see another log-in form, then the problem is that your browser is not accepting cookies from Publishers Marketplace. To fix that problem, see these two pages:
Log-in Help
Enabling Cookies and JavaScript

Otherwise, if the Home page shows that you're logged in, you have two options. You may either (1) bookmark the Publishers Marketplace pages you visit most frequently (in Internet Explorer, this means adding them to your "Favorites" menu); or (2) change your e-mail preferences to have us send Lunch Deluxe directly from the Publishers Marketplace server, so that the links are not encoded.

For option (2), see FAQ #3, above.

For option (1), use the tabs in the left menu on the Marketplace Home page to view each of the pages you visit most often. Once you're viewing the correct page, use the Bookmarks or Favorites menu to add the bookmark to your browser. Then return to the Home page and repeat as necessary.

Once you're finished, you may view Publisheres Marketplace pages by selecting them from your Bookmarks/Favorites menu, rather than by clicking links in Lunch Deluxe. Since you checked the "Remember me" box when logging in, you won't be asked to log in again for a month (assuming that your browser is accepting our cookies). After a month, you'll need to log in again.

8. 

I unsubscribed from the Lunch Deluxe e-mail, but you are still charging me a membership fee. Why am I being charged?

All of our e-mail newsletters (Publishers Lunch Deluxe, Daily Deals, etc.) are strictly optional benefits of a Publishers Marketplace membership. Unsubscribing from an e-mail list does not affect your membership status.

When you completed the registration form at PublishersMarketplace.com, you were registering for access to the premium features of our Web site, and not just for the optional Lunch Deluxe mail. One may continue to be a Marketplace member, with full access to our Web site, even if one does not wish to receive any of our e-mail newsletters.

And just as you were required to complete a form to establish a Publishers Marketplace Web site account, you must complete and submit a form to cancel that Web site account. We provide a link to the cancellation form on numerous pages at PublishersMarketplace.com.

If you wish to cancel your account entirely, please use the Cancel Your Account form.

If you have any other questions or concerns please write to the Publishers Lunch Help Desk at lunch@publishersmarketplace.com.


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