Publishers Marketplace
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Frequently asked questions
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Please note: If you subscribe to the free Publishers Lunch e-mail newsletter, you are not automatically a member of Publishers Marketplace, which requires a separate, paid registration. If you have not separately registered for the Marketplace and wish to access our premium features and receive the Deluxe edition of Lunch, please use the Publishers Marketplace registration form to sign up. See FAQ #3, below, for more information.
Otherwise, if you are having difficulty receiving any of our daily/weekly e-mails, you should consult the separate FAQ about the Lunch Deluxe, Lunch Weekly and Daily Deals e-mails.
For a task-oriented guide to Publishers Marketplace features, please consult our Site Guide.
Questions
Logging In
1.  I've forgotten my password. Help!
2.  The site is not accepting my password. What's wrong?
3.  I signed up for Publishers Lunch, but now this site asks me for a user name and password. Why didn't you send me one?
4.  I keep being asked to log in when I go from page to page; or I can't seem to get to the member home page even after logging in. What's wrong?
Membership, Fees, & Services
5.  How much does your service cost?
5b.  I'd prefer to be billed annually rather than monthly. Is this possible?
6.  How do I cancel my membership?
6b.  I unsubscribed from the Lunch Deluxe e-mail, but you are still charging me a membership fee. Why am I being charged?
7.  How do I change the credit card you're billing?
8.  Why was my account has suspended, and how can I restore it?
9.  I am a paying member of the Marketplace; so why doesn't my name doesn't show up in search or browse results?
Your Marketplace Web Page and Rights Postings
10.  I recently made changes to my Web content and/or contact information. Why aren't these changes showing up on my Marketplace Web page?
11.  Must I display my e-mail address on my Marketplace Web page?
12.  How do I publish a Weblog ("blog") at Publishers Marketplace?
13.  How do I remove (take down) my Marketplace Web page?
14.  How do I edit a posting to the Rights board?
Answers
1. 

I've forgotten my password. Help!

Just after registering, you should have received e-mail from us entitled "Welcome to Publishers Marketplace." Your user name and password are included in that mail, which was sent to the address you supplied when you registered.

If you have deleted this mail, but you remember your user name (which is different from your full, real name) or the e-mail address you gave us, we can mail you your password automatically. Visit the forgotten password page for instructions.

If you gave us an invalid or expired e-mail address and you have forgotten your user name as well as your password, e-mail a request to our help desk. If we can be sure you are the person who opened the account you're trying to access, we will send your log-in data to your working e-mail address.

2. 

The site is not accepting my password. What's wrong?

First, make sure you're entering the correct user name and password. They may be found in an e-mail titled "Welcome to Publishers Marketplace," which we sent you shortly after you registered.

[Please note that your user name is not necessarily the same as your full name, and it is not the same as your e-mail address. Your user name (or login name) is a single word that your selected when first registering for Publishers Marketplace.]

Second, make sure you're entering your password exactly. Capitalization does matter, so if your password is "abc123," then only "abc123" will work -- not "Abc123" or "ABC123" or "abc 12 3." (No spaces are allowed in passwords, either.)

If all else fails, contact our help desk, and we'll look into the situation. If you have lost your password, see FAQ #1, above.

3. 

I signed up for Publishers Lunch, but now this site asks me for a user name and password. Why didn't you send me one?

Despite sharing a brand, and despite being run by the same great people, Publishers Lunch and Publishers Marketplace are separate services. Publishers Lunch is a free daily e-mail newsletter; Publishers Marketplace (this site) is a member-based Web service.

Signing up with the Publishers Lunch mailing list doesn't automatically make you a member of Publishers Marketplace. To become a member of the Marketplace, you must complete our registration form.

If you want daily access to new deal postings, or if you want to host a Marketplace page and thus be included in search and browse results, you need to register for a paid Marketplace account. If you just want to search and browse our member pages and rights offerings, you don't need an account at all.

4. 

I keep being asked to log in when I go from page to page; or I can't seem to get to the member home page even after logging in. What's wrong?

If the site doesn't seem to know or remember that you've logged in, most likely this is because your browser is rejecting our cookies. For help in resolving this issue, see our Log-in help page.

Publishers Marketplace can remember you from page to page only by storing in your browser's memory a temporary record called a "cookie." This "cookie" is sent to us whenever you request a page from the site, and we rely on it to tell us your user name. If the cookie is missing, we don't know who you are, so we need you to enter your user name and password again.

As we use cookies only to remember your user name during a session, we urge you to enable them for this site. Modern browsers allow you to grant or deny cookie privileges on a site-to-site basis; look for your browser's cookie settings in its preferences panel.

5. 

How much does your service cost?

A paid membership in Publishers Marketplace costs $25 per month, billed on a monthly basis. If you would rather pay for a longer period in advance, we can arrange that for you; just write to our sales desk for assistance. You should also consult our Annual Membership page (see FAQ #5b immediately below).

The public is welcome to browse and search our members' Web pages, and to view our members' postings to the Rights and Job boards. However, you must register for a paid membership if you wish to view the lastest deals, post rights news and offerings, or create a Marketplace Web page.

If you only want to post to our Job Board and are not interested in our premium services, you may register for a free job posting account.

5b. 

I'd prefer to be billed annually rather than monthly. Is this possible?

Yes. Some members have told us they prefer the simplicity and convenience of paying once a year rather than monthly, so we do offer an annual billing plan.

If you do not already have a Publishers Marketplace account, please consult our Annual Membership page for more information and for a link to a special registration form for annual memberships. (Please note that our annual plan offers no discount from the monthly plan.)

If you already have a Marketplace account and are paying month-to-month, we can switch you to annual billing at the beginning of your next payment period. Please send your request to sales@publishersmarketplace.com.

6. 

How do I cancel my membership?

Use the Cancel your account page.

After you enter your Publishers Marketplace user name and password, you will be taken to a second page where you may either (a) cancel your account immediately or (b) schedule your account for automatic cancellation at a later date.

Your next billing date will be displayed on this second page, and it will be entered by default as the date for a future cancellation.

(Please note: If your account is part of a larger company package, you cannot directly cancel your account. Your company must send us a request to remove it.)

6b. 

I unsubscribed from the Lunch Deluxe e-mail, but you are still charging me a membership fee. Why am I being charged?

All of our e-mail newsletters (Publishers Lunch Deluxe, Daily Deals, etc.) are strictly optional benefits of a Publishers Marketplace membership. Unsubscribing from an e-mail list does not affect your membership status.

When you completed the registration form at PublishersMarketplace.com, you were registering for access to the premium features of our Web site, and not just for the optional Lunch Deluxe mail. One may continue to be a Marketplace member, with full access to our Web site, even if one does not wish to receive any of our e-mail newsletters.

And just as you were required to complete a form to establish a Publishers Marketplace Web site account, you must complete and submit a form to cancel that Web site account. We provide a link to the cancellation form on numerous pages at PublishersMarketplace.com.

If you wish to cancel your account entirely, please use the Cancel Your Account form.

7. 

How do I change the credit card you're billing?

Assuming you're logged in to the Marketplace, go back to our home page and click "your account" in the menu, which will take you to your Account page. Once there, click the "Edit your billing/credit card info" link to proceed to a form where you can change your card.

And while you're on your Account page, look over all the other options that are available to you. As you will see, the page gives you access to a variety of account settings.

8. 

Why was my account has suspended, and how can I restore it?

Normally, we suspend accounts after our attempts to charge your membership fee have failed at least twice over three business days. After the initial failure, we would have sent an e-mail, titled "Unable to process your membership fee," to the address we have on file. This mail would have contained instructions on how to edit your billing information before we suspended the account. (If you did not receive that mail, perhaps the e-mail address in our records is no longer current.)

In any case, you can restore your account by visiting the Restore Your Account page. You'll be asked to enter your user name and password, and then you'll be taken to a form where you can check and update your billing information. When you submit that form, we'll try charging a month's membership fee to the card you supply; if that succeeds, your account will be restored, and your next billing date will be reset to a month later.

Once your account has been restored, you may then visit your Account page ("your account" in the menu), where you'll find a link for editing your e-mail address, if that's necessary.

9. 

I am a paying member of the Marketplace; so why doesn't my name doesn't show up in search or browse results?

If you perform a browse or search, you will see this notice at the top of the results page:

Only members with active Publishers Marketplace Web pages are listed.

And, when you visit your Account page, you will see this highlighted notice at the top:

You have not yet created a Publishers Marketplace Web page.

We do not publish a complete list of all users -- those who wish to use the site anonymously may do so, by not creating a Marketplace Web page. And, in any case, if you do not provide the additional information we use to build your Web page, we have little to show in a browse or search result. Just your name and phone number will mean little to a member of the public, unless that person already knows you.

Your Marketplace Web page is where you can supply for interested parties a description of your specialties and career highlights. You may supply as much or as little detail as you wish, but you still need to supply something, or we have nothing to link to from a search or browse result.

To begin creating your page, log in as normal and click the first (and only) link in the "page options" section of your account page. There are two forms for you to fill out: the first provides checkboxes for you to use to indicate your skills and specialties; the second gives you space to provide additional information in your own words. Give it a try; we believe it's a fairly painless process, and you can always update or edit your page at any time. (You can even add images.)

10. 

I recently made changes to my Web content and/or contact information. Why aren't these changes showing up on my Marketplace Web page?

Any changes you make to content that appears on your Marketplace Web page must be previewed and published before they are actually carried over to your page. This procedure allows you to experiment with changes and view the results without necessarily sharing them with the world until you're satisfied. If you don't publish your page after previewing it, your changes are saved in our database, but they will not be visible to the public until you publish them. (You can always re-publish your page by clicking the "Preview/publish any recent changes to your page" link on your account page.)

If you're sure you've published the changes, but you still aren't seeing them when you view your page, then the problem lies with your browser. In particular, it lies in your browser's "cache," which is where it stores pages you've already visited. Sometimes, even when a Web page has been updated, your browser will show you the stale cached copy rather than the updated live copy from the Internet.

You can try forcing your browser to download the latest version of a page by holding down the CTRL (Control, on Windows) or SHIFT (Macintosh) key on your keyboard while clicking your browser's REFRESH or RELOAD button. If this still doesn't load the new page, then you will need to manually clear your browser's cache. For more information and instructions, visit our browser cache help page.

11. 

Must I display my e-mail address on my Marketplace Web page?

In the past, you did, but not any longer. To remove your e-mail address from your Marketplace Web page, go to your Account page, then click the link to "Edit your contact info / e-mail address."

Once you've loaded the "Edit Contact Information" form, simply delete (erase) the address from the "Public E-mail" field and submit the form. You'll then be taken to a preview page, where you must click the "apply changes" button to update your public Marketplace page.

Conversely, if you want to add an e-mail address to the page, follow the same instructions, but enter an addres in the "Public E-mail field."

In either case, changing your private e-mail address will have no effect on your public page. Your private address is only used when Publishers Marketplace directly sends you mail -- for example, Lunch Deluxe. This private e-mail address is required; the public address is optional, and you should only use it if you want that address to appear on your Marketplace page. Of course, if you wish, your private and public addresses may be the same, though they needn't be.

(Marketplace members who created a Web page before June 23, 2004, will initially have the same public and private e-mail addresses. But, as stated above, these addresses needn't be the same, and the public address is now optional.)

12. 

How do I publish a Weblog ("blog") at Publishers Marketplace?

A Publishers Marketplace "blog" is just a special type of member Web page. Everyone who joins Publishers Marketplace is entitled to a single page, which may use the "blog" template or a standard template. One cannot have both a blog page and a standard page in a single account.

Since a Marketplace "blog" is only a single page, it differs from the sort of blog one might host elsewhere. In particular, no additional archive pages are included. Your single page may feature 5 new postings plus two archived postings, in addition to reader feedback, links, biographical information, and an image.

If you are not yet a member of Publishers Marketplace and wish to publish a blog on our site, just complete and submit our Registration form. On the first page of the form, you will be asked to specify a "primary role"; select "Blogger." Once you've registered, you can use the links supplied on your Account page to compose and publish your blog page.

If you are already a member and wish to publish a blog on our site, you need first to make sure that your "primary role" is set to "Blogger." Go to your Account page ("your account" in the left menu) and click the "Edit your role (category)" link. Under "Your primary role" click "Blogger"; you can also select a secondary role. Submit the form.

You may then return to your Account page, where you'll find new links for composing and publishing your blog page. If you'd already created a page under a different role before switching to "Blogger," your current page content will be saved in our database, but you'll no longer have access to it, and you'll need to create your blog page from scratch. (Your old page will remain public until you create and publish your new blog page.) If you later switch your primary role from "Blogger" to something else, you can re-edit and republish your original page, starting from where you left off.

13. 

How do I remove (take down) my Marketplace Web page?

If you've published a Marketplace Web page (using either a normal template or the blog template), you can "unpublish" (remove) it by clicking the "Unpublish (remove) your page" link on your Account page.

Doing so will actually delete the file that constitutes your page, so no one will be able to view it. However, the content you've entered into our database will remain there, in the event that you decide to edit and/or republish the page.

Please note that it will take some time for external search engines (such as Google or Yahoo) to catch up with the removal, so that your page's address may remain in their indexes for a while. Nonetheless, no one will be able to view the actual page, because it will have been deleted.

14. 

How do I edit a posting to the Rights board?

To view and edit your postings to the Publishers Marketplace Rights Board, visit your Account page ("your account" in the left menu) and scroll to the bottom of the page.

Answers to questions like this will often be found in our Site Guide ("site guide" in the left menu), a task-oriented guide to Marketplace features and services.

If you have any other questions or concerns please write to our Help Desk at help@publishersmarketplace.com.

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